Life on Set Customer Service / Help F.A.Q.
How will my order be shipped?
Please note that the items you purchased may arrive in separate packages.
Domestic Orders (USA): You can choose between standard USPS delivery, UPS and FedEx.
Note: If you are using e-mail filters and/or blockers, be sure to add Lifeonset.com to the safe sender list in your address book to ensure that you receive our notifications and updates.
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at orders@YOURWEBSITE.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If you item(s) do arrived damaged please send photos to returns@YOURWEBSITE.com and we will process an insurance claim on your behalf.
How much does shipping cost?
Enter your zip or postal code into the shipping calculator on the Shopping Cart or Checkout Page for a real-time shipping cost estimate based on your shipping destination and the weight/dimensions of the items in your order.
Does Life on Set ship internationally?
Not just yet, Life on Set is proud to soon service countries around the globe.
What if part of my order is backordered?
We make every effort to keep our shelves stocked full. However, in the rare case that part of your order is out of stock, we'll let you know by email that we're shipping the available items immediately, and the rest as soon as it becomes available. In some cases if the backordered items are integral to the rest of the order, you have the option of waiting to ship them all together once the backorders come in.
Do we offer free shipping for your order?
Life on Set currently does not offer free shipping but we will be working hard to get that up an running as soon as we can.
Returns & Exchanges
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Are there any items I cannot return or exchange?
The following items may not be returned or exchanged: all blank media, books, software, batteries, aerosols, paints, cut fabric, light bulbs, custom orders, and all opened items where hygiene is an issue i.e. eyepiece chamois, ear pieces, which all sales are final.
What if my shipment is missing an item?
All shipments must be carefully inspected for shortages upon receipt. Although it's an extremely unusual occurrence, it can happen. We offer a 3 working-day window from the time the package is signed for to the time of reporting. When reporting shortages please have your order number available and email us Mike@lifeonset.com
What if my shipment is damaged in transit?
All shipments must be inspected carefully including concealed damage before signing the freight bill. If damage is detected, refuse delivery. If you fail to do this, the carrier may or may not accept a damage claim at a later date. If the later occurs, contact the carrier ASAP and request a damage report and pickup of the damaged goods. Life on Set must be notified upon determining that damage has occurred, so that we can help aid you. We offer a 3 working-day window from the time the package is signed for to the time of reporting.
Where can I read about the Life on Set company and its history?
Take a look under our MORE tab at the top of our webpage to be able to learn more about the Life on Set Store.